We want to make your experience exceptional. Please do not hesitate to contact us today with any questions, quote requests, feedback, or ideas that you may have. We are happy to hear from you by phone; or you can fill out the form to the right and we will get back to you promptly. 

Please read our FAQ before contacting us. We may already have the answer for you there!

Accent Woods
51149 Whitetail Road
Osseo, Wisconsin 54758

P: (715) 597-6525 ext 1010
F: (715) 597-6625
E: info@accentwoods.com

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@accentwoods.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@accentwoods.com and send your item to: 51149 Whitetail Road, Osseo, WI, 54758, United States.

Shipping

To return your product, you should mail your product to: 51149 Whitetail Road, Osseo, WI, 54758, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $150, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Information

Standard products include free shipping, with a targeted ship date via UPS within 10 business days after order is received.

Custom products will require a quote on shipping.  Once quoted, a targeted ship date will be supplied.

Damage Policy

All products are shipped in appropriate packaging to help ensure product is received in excellent condition.

  • Should you observe significant damage to the outer packaging upon receipt, reject the shipment and have the carrier return it.

In the unlikely event that you find the product to be damaged upon opening, please notify Accent Woods Customer Service within 5 days of receipt, and we will assist in delivering a replacement or refund as quickly as possible, at no cost to you.

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